Breaking Integrity: Three Examples

Integrity violations aren’t as common as I once expected. But when they happen, they’re bad.

April 2, 2023 · 5 min · Daniel Jackson

Dark Concepts in Software Design

The building blocks that social media apps use to control us.

March 27, 2023 · 20 min · Daniel Jackson

Conceptual models missed the point

Don Norman’s book helped improve interface design, but it also misled us.

October 18, 2022 · 6 min · Daniel Jackson

The siloing of UX design

There’s no single role for UX design. Instead it’s split amongst roles, with unfortunate consequences.

October 14, 2022 · 7 min · Daniel Jackson

For Want of a Nail…

How the omission of a single concept may threaten the success of an app, with Zoom as an example.

August 21, 2022 · 5 min · Daniel Jackson